Refund Policy

Last updated: April 5, 2026

At NoovaPro, we want you to be completely satisfied with your subscription. This Refund Policy outlines the conditions under which refunds are granted for our IPTV streaming service at noovapro.shop.

1. Digital Service Nature

NoovaPro provides a digital streaming service. Upon activation of your subscription, the service is immediately delivered and accessible on your devices. Due to the nature of digital services, all sales are generally considered final once the service has been activated and access has been granted.

2. 48-Hour Satisfaction Guarantee

We offer a 48-hour satisfaction guarantee for first-time subscribers on qualifying plans. If you experience significant technical issues that our support team is unable to resolve within 48 hours of your initial subscription activation, you may request a full refund under the following conditions:

  • The refund request is submitted within 48 hours of the subscription start date
  • You have contacted our support team and allowed us a reasonable opportunity to resolve the issue
  • The issue is technical in nature and not caused by your internet connection, device incompatibility, or user error
  • Your account has not violated our Terms of Service
  • This is your first subscription with NoovaPro

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • The 48-hour satisfaction window has expired
  • Renewal subscriptions or subscription upgrades
  • Accounts suspended or terminated due to Terms of Service violations
  • Issues caused by your internet service provider, device, or local network configuration
  • Dissatisfaction with specific content availability or channel lineup changes
  • Purchases of reseller or bulk packages
  • Free trial periods that were converted to paid subscriptions
  • Promotional or discounted subscriptions marked as non-refundable
  • Accounts that have exceeded the permitted number of simultaneous streams

4. Subscription Renewals

Subscriptions do not auto-renew unless explicitly stated. You will receive a reminder notification before your subscription expires. It is your responsibility to renew your plan if you wish to continue using the service. Renewal payments are non-refundable.

5. How to Request a Refund

To submit a refund request, please contact our support team within the eligible window:

  • Email: support@noovapro.shop — include your account email, order number, and reason for the request
  • WhatsApp: +212 693 778 115

We aim to review all refund requests within 3 business days. If approved, refunds are processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Chargebacks & Disputes

We strongly encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks are considered a violation of our Terms of Service and will result in permanent account termination. We reserve the right to dispute any chargeback we believe to be fraudulent and to recover associated costs.

7. Service Interruptions

In the event of a prolonged service outage (exceeding 72 continuous hours) that is directly attributable to NoovaPro infrastructure and affects your subscription, we may, at our discretion, offer a service extension or partial credit for the affected period. This is not a cash refund but an extension of your subscription term.

8. Changes to This Policy

NoovaPro reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the service after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

For any questions about this Refund Policy, please reach out to us: